{"id":52780,"date":"2019-04-22T16:45:31","date_gmt":"2019-04-22T16:45:31","guid":{"rendered":"https:\/\/nvrh.website\/?page_id=52780"},"modified":"2023-07-31T10:49:50","modified_gmt":"2023-07-31T14:49:50","slug":"hospital-complaint-policy","status":"publish","type":"page","link":"\/\/www.abccuba.com\/about-nvrh\/hospital-complaint-policy\/","title":{"rendered":"Hospital Complaint Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_image=&#8221;\/\/www.abccuba.com\/wp-content\/uploads\/2019\/03\/TopFade-1.jpg&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat-x&#8221; custom_padding=&#8221;30px|0px|2px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221; da_disable_devices=&#8221;off|off|off&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;1178px&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;0|0px|3px|0px|false|false&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1178px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Page Headline&#8221; _builder_version=&#8221;4.16&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: left;\">Hospital Complaint Policy<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_2,1_4&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;1178px&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1178px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;\/\/www.abccuba.com\/wp-content\/uploads\/2019\/05\/NVRH-AR-2016-Photos-Vertical3.jpg&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Left Hand Side \u2013 Use for Images or graphics&#8221; _builder_version=&#8221;4.16&#8243; z_index=&#8221;1&#8243; max_width=&#8221;100%&#8221; always_center_on_mobile=&#8221;on&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Main Content&#8221; _builder_version=&#8221;4.21.0&#8243; custom_padding=&#8221;0px|0px|30px|0px|false|false&#8221; hover_enabled=&#8221;0&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Grievance and Complaint Process<\/h2>\n<p>If you have a grievance or a complaint to file, we have a process available to you. The purpose of this process is to improve the quality of care and service to our customers. If you have an immediate concern, you are encouraged to communicate this to any of the following:<\/p>\n<ul>\n<li>the person providing you with the service,<\/li>\n<li>the department manager of the service involved or the nursing supervisor, or<\/li>\n<li><span>Patient Experience at 802-748-7421, or<\/span><\/li>\n<li><span>the Risk and Compliance Department at 802-748-7349.<\/span><\/li>\n<\/ul>\n<p>A written or verbal acknowledgment of receipt of the grievance\/complaint will be sent to the complainant, patient or patient\u2019s representative from Risk Management or Patient Experience within three business days. Complaints will be answered through verbal or written notification within 30 business days.<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Main Content&#8221; module_id=&#8221;visiting&#8221; _builder_version=&#8221;4.18.0&#8243; text_font=&#8221;||||||||&#8221; link_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#0082c8&#8243; header_6_font=&#8221;|700|||||||&#8221; header_6_text_color=&#8221;#494949&#8243; header_6_font_size=&#8221;15px&#8221; header_6_line_height=&#8221;1.3em&#8221; background_color=&#8221;rgba(87,192,193,0.22)&#8221; custom_margin=&#8221;-5px|||0px||&#8221; custom_padding=&#8221;11px|25px|15px|25px&#8221; z_index_tablet=&#8221;500&#8243; border_radii=&#8221;on|9px|9px|9px|9px&#8221; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; text_text_color__hover_enabled=&#8221;on&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>If you feel it is necessary to discuss your problem with someone outside the hospital, you may contact any of the following:<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Division of Licensing and Protection, Department <\/strong><br \/><strong>of Aging and Disabilities<br \/><\/strong>HC 2 South, 280 State Drive, Waterbury, VT 05671-2060<br \/>802-241-0383 or 1-888-700-5330 <a href=\"mailto:ahs.dailscintake@vermont.gov\">ahs.dailscintake@vermont.gov<\/a><\/p>\n<p style=\"text-align: center;\"><strong>Vermont Department of Health<\/strong><br \/>108 Cherry St. PO Box 70 Burlington, VT 05402-0070<br \/>802-863-7200, 1-800-464-4343, fax 802-865-7754<\/p>\n<p style=\"text-align: center;\"><strong>VT Board of Medical Practice<\/strong><br \/>108 Cherry St. PO Box 70<br \/>Burlington, VT 05402<br \/>1-800-745-7371, 1-802-657-4220, fax 802-657-4227<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/vtlawhelp.org\/health\" target=\"_blank\" rel=\"noopener noreferrer\">Office of the Health Care Advocate<\/a> 1-800-917-7787<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Main Content&#8221; module_id=&#8221;visiting&#8221; _builder_version=&#8221;4.19.4&#8243; text_font=&#8221;||||||||&#8221; link_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#0082c8&#8243; header_6_font=&#8221;|700|||||||&#8221; header_6_text_color=&#8221;#494949&#8243; header_6_font_size=&#8221;15px&#8221; header_6_line_height=&#8221;1.3em&#8221; background_color=&#8221;rgba(87,192,193,0.22)&#8221; custom_margin=&#8221;-5px|||0px||&#8221; custom_padding=&#8221;11px|25px|15px|25px&#8221; z_index_tablet=&#8221;500&#8243; border_radii=&#8221;on|9px|9px|9px|9px&#8221; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; text_text_color__hover_enabled=&#8221;on&#8221;]<\/p>\n<p style=\"text-align: center;\"><b>KEY PHONE NUMBERS<br \/><\/b><\/p>\n<p style=\"text-align: center;\"><span>Patient Experience 802-748-7421<\/span><br \/>Billing &amp; Financial Services 802-748-7518<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_sidebar area=&#8221;et_pb_widget_area_8&#8243; _builder_version=&#8221;4.16&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_sidebar][et_pb_button button_url=&#8221;https:\/\/myportal.nvrh.org\/Phm-PhmHome.HomePage.WR.mthr?hcis=NVT.LIVEF&#038;application=PHM&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;ACCESS MyPortal&#8221; button_alignment=&#8221;center&#8221; admin_label=&#8221;Master Portal Button&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px|||||&#8221; z_index_tablet=&#8221;500&#8243; custom_css_main_element=&#8221;width: 100%;&#8221; button_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; button_text_shadow_vertical_length_tablet=&#8221;0px&#8221; button_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have a grievance or a complaint to file, we have a process available to you. The purpose of this process is to improve the quality of care and service to our customers.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":48450,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hospital Complaint Policy - maquininha de halloween
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